Job Description

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons.

Your Shangri-La awaits!

Reporting to the Director of Sales & Marketing, the Sales Manager, (Groups & Corporate Travel) will provide total account management to achieve strategic budgeted sales targets with an emphasis specifically on group travel (10 rooms or more). Working directly with key accounts to develop business volumes for the hotel, the candidate must be extremely self-motivated, possess excellent communication skills, and have a natural ability to aggressively solicit new accounts for Shangri-La Vancouver. Job responsibilities include, but are not limited to, the following:
• With high integrity, strives to provide a luxury sales contact experience to guests and colleagues, while providing Shangri-La hospitality and five-star service in all interactions
• Works closely with the events department to ensure maximization of available meeting space for group events (with rooms) and catering-only events (without rooms).
• Demonstrates a high level of creativity, personal commitment to achieving sales targets and a sense of gracious hospitality
• Participates in developing sales strategies, then execute actions to meet or exceed sales targets with an emphasis on securing corporate and small luxury group bookings from corporate accounts, associations, incentive companies and meeting planners.
• Develop and maintain prioritized prospecting of new accounts, local, regional and international clientele, using market information, resources and networking opportunities, focusing on short-term business and long-term growth
• Develop and execute sales and marketing tactics to meet and exceed sales target
• Total account management of Preferred Corporate Accounts, managing key corporate travel agencies and ensuring the success of the RFP season
• Work closely with travel agencies focused on MICE and live entertainment/tour business
• Effectively communicates the value of luxury through presentations, FAM trips, site inspections, participation in tradeshows, client entertainment and all potential client interactions
• Participate in sales mission, conferences and promotional events in Canada and Internationally, representing Shangri-La Vancouver
• Develop a strong relationship with all the Shangri-La Regional Sales Offices and sister hotels to facilitate cross-selling opportunities of 100+ Shangri-La Hotels & Resorts worldwide
• Strong prospecting and relationship building skills, ensuring clients have a luxury experience with the brand throughout the sales cycle.
• Undertake other ad hoc related responsibilities, as required

Responsibilities & Qualifications

• A minimum 2 years previous work experience in a similar capacity
• Previous experience within another luxury brand is an asset.
• Previous Shangri-La Hotels & Resorts experience is an asset, but not required
• Previous sales experience in the Vancouver market is strongly preferred
• A valid passport without restrictions, providing the ability to travel for trade shows, sales calls and conference, as required
• Strong interpersonal, communication and presentation skills are required with an understanding of both global and local markets

Salary/Wage

75K - 85K + sales incentive program

Other Perks/Benefits

…we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver!  Our Colleagues have access to the following:

• Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel Discounts
• Experience our renowned food & beverage with a special Colleague Discount
• Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
• Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs.
• Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs.
• Connect your event leads or employee referrals and earn a special Colleague bonus!
• Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team.
• Pursue your own ongoing development through our education reimbursement program
• Secure your vehicle conveniently with access to heavily discounted monthly paid parking
• Eligible Colleagues are eligible to receive a discount on their monthly transit pass.
• Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits.
• Eligible Colleagues can build retirement savings with employer support contributions.

ABOUT SHANGRI-LA HOTELS AND RESORTS

• Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa.
• Sister brands include Traders Hotels, Kerry Hotels, and JEN Hotels. Further, the Shangri-La Group holds a diverse portfolio of commercial properties, residences, services, and clubs.
• CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, which describes a unique place of personal peace, enchantment, and well-being.  This is a luxurious sanctuary where holistic treatments based on time-honoured methods shared by many Asian cultures bring total relaxation and a feeling of well-being.

Shangri-La Vancouver is committed to fostering a workplace that both promotes and places sincere value on diversity and inclusion.  We are committed to maintaining a rich tapestry of talent from across race, gender, age, religion, identity, and life experience. 

Job Application Process

Interested candidates are encouraged click the below link to apply directly, or to visit our career portal at https://tinyurl.com/SLVJOBS. Due to the volume of applicants, we will only contact those candidates we wish to pursue further. Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable to sponsor international applicants. We thank all applicants for their time and interest in Shangri-La.

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