Job Description

We are currently in need of three to four ticket sellers to join our team for the season ahead with opportunity to advance and continue to work into the future. The ticketing team is part of the larger Front-of-House staff group. Ticketing staff are responsible for attending to day-to-day and event ticket sales, client care and running reports. They carry out regular activities to ensure the financially effective and customer service-oriented operations of the ticketing and registration activities at Eighth & Eight Creative Spaces (Massey Theatre Complex, New Westminster, BC) and affiliated offsite facilities such as Anvil Theatre.

We work in a highly customer service-oriented industry, which involves a variety of clients and patrons with differing needs. An online service runs in parallel to our daily phone and in-person sales hours, which are currently offered Tuesdays through Saturdays, from noon to 5pm on-site at Massey Theatre. Events and performances are typically in the evenings and on weekends. The team is expected to help cover the hours in the range of 15 plus hours per week per person. The work is fast-paced at times and quiet at others, leaving staff the ability to catch up on data management and other duties.

Members of the team should be familiar with performing arts as well as have an understanding of arts audiences and their information needs. They should know their way around the technologies required for ticketing and be comfortable with upholding policies. The team must be able to express what is happening and do so enthusiastically when dealing with the public. They will have an organized and solutions-oriented spirit as well as a compassionate and sociable nature.

There is opportunity to join the larger front-of-house staff group if more work hours are desired.

Responsibilities & Qualifications

CUSTOMER SERVICE
– Ensures exemplary customer service is provided at all times by processing ticket orders to callers and in person visitors
– Identifies opportunities to improve services, make recommendations and implement necessary changes

WORKING CONDITION
– This position typically operates in a sales office environment as well as in the lobby during some events.
– Hours of work: Part time / Casual minimum 15 hours per week
– Days of work: Typically Tuesday through Saturday from noon to 5pm with added shifts based on a flexible schedule of performances
– Resolves patron issues, answers questions and helps secure positive long-term relationships with patrons
– Maintains positive, open lines of communication with promoters/internal and external clients and staff with respect to ticketing issues

QUALIFICATIONS WE ARE HOPING TO FIND
– Knowledge of Theatre Manager software or equivalent ticketing system
– Experience in an arts or event
– Exceptional interpersonal, sales and customer service skills
– Effective oral and written communication skills
– Conflict resolution abilities
– Ability to exercise confidentiality, discretion and judgement
– Must possess excellent computer hardware and software skills
– Ability to work in a team environment as well as independently
– Ability to work flexible hours if necessary
– Willingness to help out with other duties during slow ticketing periods to support the overall goals of the organization

Salary/Wage

$22 per hour plus 4% vacation pay (starting wage)

Job Application Process

Send resume and cover letter to jessica@masseytheatre.com before September 30 at midnight. Executive and Programming Director, Jessica Schneider, will identify candidates to be interviewed. Only those being interviewed will be contacted.

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